You can contact us via WhatsApp on
+32 472 75 72 74

Help Center

 

Orders
How do I find the perfect watch for me?
You can browse our website in any number of ways.  The 'Buy' menu is the hub to find your perfect watch.If you know what brand you're looking for, you can go to branded listing pages.  If you know what specific serie of a brand you're looking for, you...
What do I find on the product details webpage?
On the product details webpage you can find various product images. Here, you can view the watch from different perspectives and angles. Also the year, condition and accessories of the watch are listed. Additionaly, you will find further details, such...
View all
Shipment
How will my watch be shipped?
Your watch will be shipped by insured shipping. This means the full purchase value of the watch will be insured from our door to your door. As the watch is delivered at your door, the shipper will ask you to sign for reception.
How much does it cost to ship my watch?
The cost of the shipping is not included in the watch price. This cost varies depending on the value of your purchase and the country where we have to send it to. In general, the insured shipping charge is always higher if we have to ship outside of Europe rather than inside Europe, because when going outside of Europe, the parcel will have to pass by customs for export, which has a cost related to it. Within Europe the parcel doesn’t pass customs.
Who pays for the shipping of my watch?
The cost of the shipping is not included in the watch price. It is to be added to the agreed watch price and varies depending on the value of your purchase and the country where it needs to be shipped to. For more details, see under “What does it cost...
Is the shipping insured?
Your shipment is fully insured for loss, damage or theft from when it leaves our door to when it reaches your door and you sign for good reception.
When will my watch be shipped?
Generally your watch will be shipped within 2-6 working days after payment reception, unless otherwise stated in communication with us.  If there's any reason why a shipment could or will take longer than 6 days after payment reception, we will communicate...
Do you deliver internationally?
Timepiece Bank ships internationally. We do reserve the right to choose where we ship to.  This has mainly to do with safety.  Shippers only deliver to certain counties, especially for high value goods.  
View all
Return & warranty policy
What is your returns policy?
The customer has the right to terminate the contract within a period of 14 days, unless agreed otherwise. This period starts when the ordered goods have been delivered. The customer must prove that the goods were returned on time (no later than 14 days...
How can I get in touch with Timepiece Bank?
If you have any questions concerning our company, our products, delivery policies or any other inquiries, we will be happy to assist you. Easiest by Email: info@TimePieceBank.com. We guarantee an answer within 24 hours.Alternatively by Phone: +32 (0...
Do I have warranty claims when purchasing a watch from Timepiece Bank?
Yes, every new watch bought from TimePieceBank comes with a 2 (for some brands 3 or 5) year international brand warranty.
Which warranty services are included?
If any defects occur that are within the warranty scope, repair and maintenance will be covered.
What do I have to do in case of a guarantee claim?
Bring your watch and its warranty card and/or booklet to any dealer of the brand worldwide. They will be obliged to assist you further.
View all
Payment
How do I place an order?
There's 2 different ways to order a watch.  One way is to order the watch by adding it to your cart and pay for it directly in our checking-out process.  Another is to send us a purchase request, which we will then evaluate and approve or decline.  ...
How do payments work on Timepiece Bank?
Your order will be processed immediately after we receive the payment. Please be sure to include your order number when making the transaction.Depending on your financial institution, it may take 2 - 4 days for the payment to arrive. Your watch will...
Are there any hidden costs?
No, with Timepiece Bank you have no hidden costs.
View all