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Return & warranty policy

What is your returns policy?
The customer has the right to terminate the contract within a period of 14 days, unless agreed otherwise. This period starts when the ordered goods have been delivered. The customer must prove that the goods were returned on time (no later than 14 days...
How can I get in touch with Timepiece Bank?
If you have any questions concerning our company, our products, delivery policies or any other inquiries, we will be happy to assist you. Easiest by Email: We guarantee an answer within 24 hours.Alternatively by Phone: +32 (0...
Do I have warranty claims when purchasing a watch from Timepiece Bank?
Yes, every new watch bought from TimePieceBank comes with a 2 (for some brands 3 or 5) year international brand warranty.
Which warranty services are included?
If any defects occur that are within the warranty scope, repair and maintenance will be covered.
What do I have to do in case of a guarantee claim?
Bring your watch and its warranty card and/or booklet to any dealer of the brand worldwide. They will be obliged to assist you further.